Question 1

How do I book an appointment?

Accepted Answer

You can book directly through our website using the Book Now button, or get in touch and we'll help you find a time. New clients are always welcome.

Question 2

Do I need a consultation first?

Accepted Answer

For many of our advanced skin treatments, yes — a skin consultation lets Portia assess your skin and tailor the right plan for you. Facials, massage and similar treatments can be booked directly.

Question 3

Do you offer cosmetic injectable treatments?

Accepted Answer

Cosmetic aesthetic treatments are available by consultation only, following a suitability assessment — so we can make sure any treatment is right and safe for you.

Question 4

How do you make sure a treatment is right for me?

Accepted Answer

Before treatment we review your skin concerns, health history and any relevant factors (such as pregnancy, medications or skin conditions). Please share any relevant medical information at your visit — if a treatment isn't suitable, we'll recommend a better-suited alternative.

Question 5

Is there any downtime after treatments?

Accepted Answer

It depends on the treatment. Most facials and massages have little to no downtime, while some advanced treatments (such as peels, needling or laser) may involve short-lived redness. We'll always explain what to expect beforehand.

Question 6

Do I need to follow aftercare instructions?

Accepted Answer

Yes. Following the aftercare advice we provide helps protect both your results and your skin, and we'll give you clear guidance after each treatment.

Question 7

How many sessions will I need?

Accepted Answer

Every skin is different. Some treatments give results in a single session, while others work best as a course. At your consultation we'll recommend a realistic plan based on your skin and goals.

Question 8

Are your treatments safe?

Accepted Answer

Absolutely. Portia is an Advanced Skin Therapist with over 20 years' experience, and we use advanced, professional-grade technology alongside strict hygiene and skin-safety protocols. Our TGA-approved devices include Ulthera, Thermage, Sofwave, BTL Exilis, CM Slim and Iris Bluecore Laser.

Question 9

Where are you located, and is there parking?

Accepted Answer

We're in the heart of Chatswood, close to public transport with several convenient parking options nearby — Westfield (T2 exit), Mandarin Centre (3-hour parking) and Fitness First.

Question 10

What is your cancellation policy?

Accepted Answer

We kindly ask for at least 24 hours' notice to reschedule or cancel an appointment. A 10% deposit secures your booking — if you cancel within 24 hours, this deposit is retained as a cancellation fee.

Question 11

What is your refund policy?

Accepted Answer

As our treatments are personalised services, fees for completed treatments and prepaid packages are generally non-refundable. Change-of-mind returns on retail products are at our discretion. Your rights under the Australian Consumer Law — including for any service or product that is faulty or not as described — are not affected.

Question 12

Do you offer gift vouchers?

Accepted Answer

Yes! Gift vouchers are available from $100 — or choose any amount, or a specific treatment. Just ask us in-salon or by email.

Question 13

Which treatment should I choose for my first visit?

Accepted Answer

If you’re unsure where to start, we recommend the Customised Facial & Skin Analysis. This 90-minute appointment includes a discussion of your concerns and goals, a skin assessment and a facial tailored to your needs. It’s a helpful starting point if you have several concerns or find it difficult to choose.

Question 14

How do I choose between The Hydration and Laser Glow?

Accepted Answer

Choose The Hydration if dryness or tightness is your main concern. It combines a professional facial with ultrasonic hyaluronic acid infusion, an eyebrow tidy, eyelash tint and hand massage.Choose Laser Glow if dullness or uneven-looking tone is your priority. It combines facial laser toning, LED light therapy and a relaxing hand massage.

Question 15

How is Laser Glow different from Dactor Peel?

Accepted Answer

Laser Glow combines facial laser toning and LED light therapy to help improve skin clarity and radiance, with a hand massage to finish.Dactor Peel is a Korean alkaline peel focused on smoother-looking texture and a radiant complexion. Both address dull-looking skin, but use different approaches. Portia can help you choose based on your skin’s condition and goals.

Question 16

What is Dactor Peel, and is it suitable for my skin?

Accepted Answer

Dactor Peel is a Korean alkaline peel designed to help improve the appearance of uneven texture and pigmentation. Portia will assess your skin concerns, sensitivities and recent treatments to advise whether it’s suitable for you. Individual results may vary.

Question 17

Is there any downtime, and can I book before a special event?

Accepted Answer

Laser Glow is described as a minimal-downtime treatment, but individual skin responses and recovery can vary. If you’re planning a facial before an event, let Portia know the date before booking. She can advise on treatment timing and aftercare for your chosen facial.

Question 18

Are all the listed prices first-time offers?

Accepted Answer

The offers differ by treatment. Customised Facial & Skin Analysis and Dactor Peel are listed with first-time trial prices. The Hydration is a limited-time package offer, while Laser Glow is $350 including facial laser toning, LED light therapy and a hand massage.Please check eligibility and current offer availability with us before booking.

Question 19

Can I get help choosing before I book?

Accepted Answer

Of course. Call us on 0414 438 999 or send us a message with your skin concerns and what you’d like to achieve. We’ll help you explore your options. If you’d prefer an appointment that starts with understanding your skin, choose the Customised Facial & Skin Analysis.

Advanced facials, tailored to you

Spring Body Reset

Matis Spring Skin Collection

Spring Skin Reset

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Spring Skin Reset

Spring Body Reset

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Spring Skin Reset

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11.11 Face & Body Pass

Facial Treatment

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Meet Portia

Portia Wong

Founder & Advanced Skin Therapist

"Great skin is not about perfection — it's about feeling confident in your own skin. I'm here to help you achieve that, safely and naturally." — Portia

Qualifications

EDUCATION

TRAINING

LASER

SKIN

SAFETY

ONGOING

Why Choose i-beaute

20+ Years of Experience

Trusted by Our Clients

Advanced Technology

Personalised, Science-Based Care

Our Treatments

Pigmentation & Dark Spots

Acne & Congestion

Skin Texture, Pores & Scarring

Anti-Ageing & Lifting

Hydration & Glow

Eyes

Laser Hair Removal

Body & Contouring

Hair & Scalp

Which facial is right for me?

01 Not sure what your skin needs?

02 Skin feeling dry or tight?

03 Skin looking dull or tired?

04 Uneven texture or pigmentation?

Loved by our clients

Where to find us

Visit our Chatswood clinic

Good to know

How do I book an appointment?

Do I need a consultation first?

Do you offer cosmetic injectable treatments?

How do you make sure a treatment is right for me?

Is there any downtime after treatments?

Do I need to follow aftercare instructions?

How many sessions will I need?

Are your treatments safe?

Where are you located, and is there parking?

What is your cancellation policy?

What is your refund policy?

Do you offer gift vouchers?

Which treatment should I choose for my first visit?

How do I choose between The Hydration and Laser Glow?

How is Laser Glow different from Dactor Peel?

What is Dactor Peel, and is it suitable for my skin?

Is there any downtime, and can I book before a special event?

Are all the listed prices first-time offers?

Can I get help choosing before I book?

Ready to glow?

i-beaute Skin + Body

Which facial
is right for me?