Refund Policy

At i-beaute, we strive to provide the highest level of service and customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.

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Appointments and Treatments

1. Cancellations and Rescheduling:

   • Appointments must be canceled or rescheduled at least 24 hours in advance to avoid any fees.

   • Cancellations within 24 hours of the scheduled appointment may incur a cancellation fee Refunds for Treatments:

     • We do not offer refunds on completed treatments or services. However, if you are dissatisfied with the results, we encourage you to speak with our team to explore possible solutions.

     • No refunds will be provided for any pre-paid beauty treatment packages once the treatment has commenced.

     • We do not offer refunds or exchanges for change-of-mind purchases.

     • If a treatment package has been purchased and partially used, a refund may be considered for the unused portion. However, any previously applied discount will be adjusted accordingly. For example, if a package originally priced at $10,000 was purchased with a 40% discount, but the client has used $3,000 worth of treatments at the discounted rate, the remaining $7,000 will be recalculated at the pre-discount rate before determining the refund amount.

     • If any free treatments were included as a bonus with the beauty treatment package, these will also be reversed to their original price before calculating the final refund amount.

     • Pre-paid treatment packages must be commenced within ten (10) days of the purchase date. If the package is not used within this period, it will automatically be considered non-refundable and will be subject to the non-refundable policy.

     • Changes in service providers or treatment availability do not qualify as a reason for a refund. Pre-paid packages remain valid only for the treatments originally purchased and are non-refundable regardless of staff changes.

2. Medical Considerations:

   • If a medical condition prevents you from continuing a treatment, a doctor’s note may be required for a partial refund or credit towards another service.

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Products

1. Return Eligibility:

   • Products must be returned within 14 days of purchase, unused, in their original packaging, and with proof of purchase.

   • Opened or used products cannot be returned due to hygiene and safety reasons.

2. Defective or Damaged Products:

   • If you receive a defective or damaged product, please contact us within 7 days of receipt for a replacement or store credit.

3. Change of Mind:

   • We do not offer refunds or exchanges for change-of-mind purchases.

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Weight Loss Program

1. Refund Policy for Weight Loss Packages:

   • Due to the nature of our weight loss program, refunds are not available once the program has started.

   • If you experience a medical issue that prevents participation, please provide medical documentation, and we will assess refund eligibility on a case-by-case basis.

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Gift Vouchers

1. Non-Refundable:

   • Gift vouchers are non-refundable and cannot be exchanged for cash.

   • Vouchers must be used within their validity period.

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Contact Us

If you have any questions about our refund policy, please contact us at enquire@i-beaute.com.au